Refund and Cancellations Policy
1. Cancellation policy
When you make a Booking, you accept the applicable policies as displayed in the booking process. A synopsis of the same will be provided during the booking process, in the fine print, and/or in the confirmation email.
The cancellation charges will be applicable as under
No charges if cancellation done for a regular booking – 48 hours before the hotel check in time
25 % deduction - if cancellation done for a regular booking – 24-48 hours before the hotel check in time
50 % deduction - if cancellation done for a regular booking – 12-24 hours before the hotel check in time
100 % deduction - if cancellation done for a regular booking – 0-12 hours before the hotel check in time and No-shows etc.
THERE ARE NO REFUNDS FOR ANY BOOKING DONE UNDER ANY SPECIAL SCHEMES E.G. DISCOUNT, OFFERS ETC
2. If you book an accommodation by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account.
3. If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking or any fees the Service Provider may charge). Reminder that the general check in time and check out time is 12 Noon.
6. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the stay / Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.