TERMS AND CONDITIONS - CONSUMERS
About these terms
VC1. About Vcanworld.com
VC2. Our Platform
VC3. Our values
VC4. Prices
VC5. Payment
VC6. Policies
VC7. Privacy and cookies
VC8. Intellectual property rights
VC9. What if something goes wrong?
VC10. Communication with the Service Provider
VC11. Measures against unacceptable behaviour
VC12. Limitation of liability
VC13. Applicable law and forum
About these terms
1. When you sign in and complete your Booking, you accept these Terms or / and any other ones that you’re provided with during the booking process.
2. If anything in these Terms is (or becomes) invalid or unenforceable:
- It will still be enforced to the fullest extent permitted by law
- You will still be bound by everything else in the terms.
3. These Terms are laid out like this:
- Section A: General terms for all types of Accommodation Experiences.
- If there’s any discrepancy between general and specific terms, the specific terms will apply.
4. The English version of these Terms is the original. If there’s any dispute about the Terms or any discrepancy between the Terms in English and another language, the Terms as they appear in English will apply
VC1. About Vcanworld.com
1. When you book an accommodation that Vcanbook provides, Vcanbook is responsible for the Platform, but not thestay / Travel Experience itself (see VC2.4 below).
2. We work with various individuals / companies that provide support services (e.g. Accommodation / Customer Support or account management). They don’t:
- Control or manage our Platform
- Have their own Platform
- Have any legal or contractual relationship with you
- Provide Travel Experiences
- Represent us, enter into contracts, or accept legal documents in our name
- Operate as our “process or service agents.”
VC2. Our Platform
1. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information, though we will do everything we can to correct/fix them as soon as we can.
The hotels / data which has been verified by the Vcanworld will be displayed as verified.
2. Our Platform is not a recommendation or endorsement of any One Service Provider or its products, services, facilities, vehicles, etc. We are just providing a platform, so all of them are our partners.
3. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Stay / Travel Experience.
4. To make a Booking, you need to register in the website, verify your number and create an Account. Make sure all your info (including name, address and contact details) is correct and up to date, or you might not be able to access your stay / Travel Experience(s). You’re responsible for anything that happens with your Account, so don’t let anyone else use it and keep your username and password secret.
5. We’ll show you the offers that are available to you from the service providers from time to time.
6. Unless otherwise indicated, you need to be at least 18 to use the Platform.
VC3. Our values
1. You will:
- Abide byOur values
- Comply with all applicable local laws
- Cooperate with any anti-fraud/anti-money laundering checks we need to carry out
- Not use the Platform to cause a nuisance or make fake Bookings or fake reviews
- Use the stay / Travel Experience and/or Platform for their intended purpose
- Not cause any nuisance or damage to the property of the service provider, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).
VC4. Prices
1. When you make a Booking, you agree to pay the cost of the Accommodation. The cost of the accommodation includes any taxes and charges that may apply. The service provider is responsible for the taxes and charges to be paid as per the law.
2. Some of the prices you see may have been rounded to the nearest whole number. This is the price that you would need to pay and this will include all taxes as per the local law
3. Obvious errors and misprints are not binding. For example, if you book a premium car or a night in a luxury suite that was mistakenly offered for Rs. 1, we may simply cancel that Booking and refund anything you’ve paid.
4. All invoices will; be raised by the service provider in the end and you will have to clear out at the time of the checkout
VC5. Payment
1. For The products/services, the Service Provider will require an Upfront Payment for the accommodation.
- If we organize your payment, (Online bookings) vcanworld (or in some cases our affiliate in the country your payment originates from) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes as part of the final settlement of the “due and payable” price.
- If the Service Provider charges you, (Offline bookings) this will usually be in person at the start of your stay / Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.
2. In the case of offline bookings, If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Before you book, check the Service Provider’s Upfront Payments policy, which we don’t influence and aren’t responsible for.
3. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.
4. All prices currently are being shown in the Indian rupee value.
If the currency selected on the Platform isn't the same as the Service Provider's currency, we MAY:
- Show prices in your own currency
- Offer you the Pay In Your Own Currency option.
You’ll see our Currency Conversion Rate during check-out, in the Booking details of your Account, or (if you don’t have an Account) in the email we send you. If we charge you fees in connection with any such services, you’ll find the fee expressed as a percentage over Indian Bank rates. Your card issuer may charge you a foreign transaction fee.
5. We do not store your Payment Method details for future transactions (Security reasons over ease of use). You will have to fill in the payment details every time.
VC6. Policies
1. Cancellation policy
When you make a Booking, you accept the applicable policies as displayed in the booking process. A synopsis of the same will be provided during the booking process, in the fine print, and/or in the confirmation email.
The cancellation charges will be applicable as under
No charges if cancellation done for a regular booking – 48 hours before the hotel check in time
25 % deduction - if cancellation done for a regular booking – 24-48 hours before the hotel check in time
50 % deduction - if cancellation done for a regular booking – 12-24 hours before the hotel check in time
100 % deduction - if cancellation done for a regular booking – 0-12 hours before the hotel check in time and No-shows etc.
THERE ARE NO REFUNDS FOR ANY BOOKING DONE UNDER ANY SPECIAL SCHEMES E.G. DISCOUNT, OFFERS ETC
2. If you book an accommodation by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account.
3. If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking or any fees the Service Provider may charge). Reminder that the general check in time and check out time is 12 Noon.
6. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the stay / Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.
VC7. Privacy and cookies
If you book an accommodation read ourprivacy policy for cookies etc via https://vcanbook.com/privacy-policy.phpfor more info and how we might contact you and process personal data
VC8. Intellectual property rights
1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look and feel, etc.) are owned by Vcanworld.com (or its licensors), and by using our Platform, you agree to do so for its intended purpose only and to respect the conditions set out below in paragraphs.
2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of Vcanworld.com or its licensors.
3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:
- Conducting an unreasonable amount of searches
- Using any device or software to gather prices or other information
- Doing anything that places undue stress on our platform.
- By uploading any picture to our Platform (e.g. for a review), you’re confirming that it complies with our criteriaand that:
- It’s truthful (e.g. You haven’t altered the picture or uploaded one of a different property)
- It doesn’t contain any viruses
- You’re allowed to share it with us
- We’re allowed to use it on our platform and in relation to further commercial purposes (including in a promotional context), everywhere, forever. (if you let us know we can no longer use it, we’ll consider any such reasonable request)
- It doesn’t infringe the privacy rights of other people
- You accept full responsibility for any legal claims against vcanworld.com related to it.
4. Just to be clear, we’re not responsible or liable for any picture uploaded to our Platform, and we’re allowed to remove any picture at our discretion (e.g. if a picture does not meet the above criteria).
VC9. What if something goes wrong?
1. If you have a question or complaint, contact our Customer Service team. You can do so by sending an email to info@vcanbook.com. You can help us help you as quickly as possible by providing:
- Your Booking confirmation number, name with your contact details and the email address you used when booking
- A summary of the issue, including how you’d like us to help you
- Any supporting documents (e.g. Bank statement, pictures, receipts, etc.)
2. All questions and complaints are recorded, and the most urgent ones are treated as highest priority.
3. We try to resolve disputes internally, and aren’t obliged to submit to any alternative dispute resolution procedures handled by independent providers.
VC10. Communication with the Service Provider
We will help you communicate with your Service Provider, but we can’t guarantee that they’ll read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or that they contact you doesn’t mean you have any grounds for legal action.
VC11. Measures against unacceptable behaviour
1. We have the right to stop you from making any Bookings, to cancel any Bookings you’ve made, and/or to stop you from using our Platform, our Customer Service, and/or your Account. Of course, we’ll only do this if in our opinion there’s a good reason to, such as:
- Fraud or abuse
- Non-compliance withour valuesor with applicable laws or regulations
- Inappropriate or unlawful behaviour (e.g. Violence, threats, invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.
2. If we cancel a Booking as a result, you won’t be entitled to a refund.
We may tell you why we cancelled your Booking, unless telling you would
(a) contravene applicable laws and/or
(b) prevent or obstruct the detection or prevention of fraud or other illegal activities.
If you believe we incorrectly cancelled your Booking, contact our Customer Service team on the given email id.
VC12. Limitation of liability
1. To the extent permitted by consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for any:
- Indirect loss or indirect damage
- Inaccurate information about a service provider
- Product, service, or action of a service provider or other business partner
- Mistake in an email address, phone number, or credit card number (unless it’s our fault)
- Force majeure or event beyond our control.
2. If you breach the Terms and/or the Service Provider’s terms, to the extent permitted by law:
- We won’t be liable for any costs you incur as a result, and
- You won’t be entitled to any refund.
3. To the extent permitted by law, the most that we or any Service Provider will be liable for (whether for one or a series of connected events) is the cost of your Booking, as set out in your confirmation email.
4. Nothing in these terms will limit our (or the Service Provider’s) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation.
5. We don’t make any promises about Service Providers’ products and services apart from what we expressly state in these Terms. Making the right choice(s) is entirely your responsibility.
6. Just to be clear, nothing in these Terms will entitle any third party other than the Service Provider to anything.
7. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations.
VC13. Applicable law and forum
1. To the extent permitted by mandatory local (consumer) law, these Terms and our services will be governed by Indian law – exclusively be submitted to the competent courts in Chandigarh, India.
2. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Chandigarh, India.